Shipping

Shipping Information: Global Delivery Made Easy

At Beanowa, we take pride in providing high-quality products to customers around the world. To ensure a hassle-free shopping experience, we offer comprehensive shipping details during the checkout process on our website.

Countries We Ship To

Our shipping services currently extend to multiple countries, including the USA, United Kingdom, Canada, Hong Kong, South Korea, Japan, Singapore, Malaysia, and most European nations. We are continuously working to broaden our delivery network. If your country is not listed, please reach out to our customer support team for a customized shipping estimate.

Shipping Fees

We provide free expedited shipping for most destinations on orders exceeding $100 USD, excluding Israel, Saudi Arabia, and the United Arab Emirates. Customers from these regions should review the applicable shipping charges at checkout.

Customs Duties and Import Taxes

At Beanowa, we strive to offer a smooth and transparent shopping experience. Please be aware that customs duties and import taxes are the buyer’s responsibility. These charges, if applicable, must be settled upon delivery, as they are imposed by the destination country. Because customs policies differ by region, we recommend checking with your local customs office for further details before placing your order.

After your order is dispatched, you will receive an email with tracking information. If you do not see this email in your inbox, please check your spam or junk folder. Should you not receive an order confirmation, kindly contact our support team for assistance.

Certain destinations may require additional documentation for customs clearance. Customers must respond promptly to shipping or customs inquiries. Beanowa is not responsible for delays, extra costs, or order returns due to failure to provide necessary information. If a package is returned or disposed of due to such issues, Beanowa reserves the right to withhold a refund or deduct return handling charges from the order value.

Processing Time for Orders

Orders are typically processed within 3-7 business days from the date of purchase. During this period, our team carefully verifies and prepares your order for shipping.

Potential Delays

We strive to process and ship orders within the given timeframe. However, unforeseen circumstances may cause delays. In such cases, we will notify you via email or phone as soon as possible.

Shipping Confirmation

Once your order has been dispatched, you will receive an email with tracking details. Delivery timeframes vary based on your location and the chosen shipping method.

Estimated Delivery Times

Our primary warehouse is situated in Hong Kong. Standard shipping typically takes 5-10 business days for most locations. However, factors such as weather conditions and customs procedures may affect delivery times.

Orders bound for Saudi Arabia and the United Arab Emirates may take up to three weeks due to extended customs processing.

Please note: Our USA office does not stock products or process returns/exchanges. For support, contact our customer service team at beanowasupport@gmail.com.

Tracking Your Order

Once your package is shipped, you will receive a tracking email containing a tracking number and link. Tracking details update automatically. If you have any concerns, feel free to reach out to our customer support team. At Beanowa, we are committed to ensuring a smooth shopping and delivery experience.

Customer Responsibilities and Charges

Order Confirmation: By making a purchase, you agree to accept delivery of your ordered items unless alternative arrangements are made with us.

Receiving Your Order: If you are unavailable during delivery, you must arrange an alternative delivery schedule or location with the shipping carrier.

Refusing Delivery: If you decline to accept your package without a valid reason, you will be responsible for return shipping fees, restocking costs, and any applicable taxes or duties.

Non-Response to Delivery Inquiries: Failure to respond to carrier communication may result in your order being returned. In such cases, you will be responsible for any return shipping fees and associated costs.

Customs Fees: Customers are accountable for any customs duties or taxes. Failure to pay these fees may lead to delays, returns, or additional charges.

Cost Recovery: We reserve the right to recover any costs incurred due to delivery refusals or unpaid customs duties by charging the original payment method or other legal means.

Policy Updates

These terms are subject to change at any time without prior notice. We encourage you to review them periodically.

By completing your order, you acknowledge that you have read, understood, and agreed to these terms regarding your responsibilities and any costs associated with product delivery and acceptance.